June 28, 2018
Step inside love: Makro wants to sweetheart lost customers back and to win the hearts and wallets of new ones
It has been great fun teasing the top brass of Metro AG since the demerger of Dusseldorf-based Metro Group in July 2017. But this belies the efforts of a solid stratum of middle managers, supported by many surprisingly loyal employees, who keep the company going from day-to-day. Metro enjoys a variety of fortunes within its international portfolio. Despite some withdrawals in recent years, this still numbers an impressive 25 countries. One of the most challenging is Belgium where the group continues to haemorrhage money. With net sales stagnating at €846m, losses jumped to €107m in the business year to September 2017– the third decline in a row. Metro Belgium runs six 'Makro' and eleven 'Metro' cash & carry stores focussing on the end consumer and professional HoReCa, respectively. The problem child is Makro where the company has just announced a relaunch with a "new commercial approach" aimed at gaining 45,000 new customers annually. This 'Value Creation Plan' is all very well, but there have been numerous such experiments in the past. So why should this one be any more successful? Country manager Vincent Nolf is sanguine...
May 10, 2018
Sing along with Mike
You don't have to look very far to be amused in retailing. The proposed mega-merger with Asda in the UK has thrust self-effacing Sainsbury's CEO Mike Coupe temporarily into the limelight. In an unguarded moment, while waiting for an interview with British broadcaster ITV, he was caught singing "We're in the money. The sky is sunny. Let's lend it, spend it, send it rolling along" from the musical 42nd Street. We shall never know whether Coupe's slightly off-key rendering of this catchy little tune was inspired by the thought of future bonuses in relation to the deal. Our enquiry to Sainsbury's press office regarding the same was neither acknowledged nor answered. Sainsbury's and Asda are not the only quiet ones, however. The British Retail Consortium, the Food & Drink Federation, and the Competition and Markets Authority (CMA) only wished to make the briefest of statements. So we asked INSEAD Marketing Professor Marcel Corstjens for his expert view on what could be the largest event in the history of UK retailing.
April 26, 2018
Life is not easy when you are in the business of selling data. You obviously need to market your assiduously collated material or you won't make any money. But, if you publish it for free, everyone will take it, use it and, who knows, even sell it on. Therefore it was generous of retail data analyst platform LZ Retailytics to allow German Retail Blog to publish an exclusive excerpt from their new European Grocery Retail Ranking 2017. Björn Weber and his team of nine renowned analysts at Frankfurt-based LZ Retailytics have also let this blog have an exclusive look at the full ranking table for the purposes of commentary. So what do the figures reveal to the critical eye?
March 15, 2018
Aldi celebrates the Chinese New Year
The Year of the Dog could be a lucky one for Aldi in China. Germany's most profitable discounter went online there only last April. But that's a long time in cyberspace, and Aldi South seems to have used it well. The low-profile retail giant does not publish sales figures or customer numbers, but numerous indicators point to rapid growth in the People's Republic. Staff count at the Shanghai-based operation has already passed 100 and is growing rapidly; the highly-curated and keenly-priced offering on Alibaba B2C platform Tmall Global has nearly doubled to 200 lines; and cooperation has been extended with this local colossus to Tmall Classic, China's largest online marketplace. Of course the question burning in everyone's mind is whether Aldi South sees this distant e-commerce adventure as the prelude to opening physical stores in the Middle Kingdom. We are convinced that Aldi is not on a slow boat to China and that a start will be made within the next two or three years, probably in Shanghai. We also understand that they are looking for local management and beefing up their expansion team. So we asked country manager Christoph Schwaiger.
February 14, 2018
Aldi sta arrivando!
Under the marketing slogan "una nuova idea di spesa!" (a new shopping idea), Aldi Süd (Aldi South) revealed its plans for the conquest of the Italian market today. After two years of planning via its Austrian arm, Hofer, the retail giant will open ten outlets on March 1 in five northern Italian regions. The stores, with sales surfaces of 1,000² to 1,400², will be in Bagnolo Mella, Cantù, Castellanza, Curno, Peschiera del Garda, Piacenza, Rovereto, San Donà die Piave, Spilimbergo and Trento. All will be served by the company's first DC in Oppeano, near head office in Verona. Germany's most profitable discounter has ambitious plans for national coverage and intends to open "more than 45 outlets" as well as nearly double staff headcount from 880 to 1,500 by the end of the year. On its website Aldi Italia is looking to open stores in all eight regions of northern Italy as well as in Tuscany. This is a fine start. But isn't Aldi coming a little late to the party?
February 5, 2018
Back to the roots: Lidl's "glass palaces" on the East Coast of America could soon be succeeded by a more homely discount format
It's intriguing. Klaus Gehrig, the Big Boss of parent company Schwarz Group, has indicated to the German media that Lidl is facing strong headwinds in America. The discount giant is working "flat out" to modify the store concept it launched in Virginia last June. Sales surfaces are to be reduced from around 2,000m² to 1,400m² and expansion slowed. Lidl's US stores are also likely to more strongly reflect the solid discount virtues which have led to success in 30-odd European countries. All this would be perfectly normal for a Plc that has already invested an estimated €2bn in a land where many top international retailers have come a cropper. It would be called giving guidance to shareholders. But Lidl is a privately-run company. So why has Herr Gehrig sounded the alarm bell?
December 22, 2017
Disruptive technology: A triumph of human creativity expanding our mental horizons or a further step towards dystopia?
In 2017 venerable retailers Sears and Toys 'R' US were pushed into bankruptcy, while online giant Amazon bought organics specialist Whole Foods for $13.7bn. These events seem very much like harbingers of the future. Last year our panel of retail experts looked ahead and were concerned about politics (cf. Trump, Putin, Erdogan, Brexit). But even Tesla co-founder & CEO Elon Must thinks they now ought to be worrying more about Artificial Intelligence. Like all technology, machine learning systems can be a blessing or a curse, depending on who employs them and for what purpose. AI could help us to use less fertiliser and revolutionise subsistence farming in the developing world, but it could also begin to control us. So does AI keep the gurus awake at night, or will they prefer to sing the praises of drones and robots?
December 21, 2017
Pieter Haas: "We see Amazon as a 'frenemy'"
Since Metro Group was split into two separate entities in July, it has been a tale of two cities. The share price of Metro AG, which lumps "Metro" C&C and "real,-" hypermarkets together in a clumsy marriage, has fallen by around 8 per cent, while Ceconomy, with its "Media-Markt" and "Saturn" consumer/entertainment electronics stores, has seen a rise of over 20 per cent. This doesn't mean, of course, that Pieter Haas is having an easy ride. His home market is mature to saturated and he has a 800-pound gorilla in his room who answers to the name of Amazon. So has this CEO of a still essentially bricks & mortar retailer a cogent survival plan in a digital world and a clear game plan for Europe?
December 20, 2017
Helen Dickinson: "We mustn't underestimate our interdependence with the rest of Europe"
It is difficult for any trade organisation when members are deeply divided on a political issue of existential importance. Wisely, industry lobby group British Retail Consortium (BRC) has tried to steer clear of politics and to concentrate on the possible consequences of Brexit for the British consumer. With the publication of studies, including 'New Tariffs Mean Higher Food Prices' and a 'Customs Roadmap', London-based BRC has provided particularly valuable information at a time when the UK government seems incapable of developing a coherent negotiating position for the country's food & beverage industry. A lot is at stake. In the event of a hard Brexit after March 29, 2019, many consumer basket prices would be on a cliff edge and we could be facing bare shelves. BRC Chief Executive Helen Dickinson, OBE, responds...
October 26, 2017
Christian Verschueren: "A week is a long time in politics"
Dr Christian Verschueren is Director-General of EuroCommerce, the principal European organisation representing the retail and wholesale sector. In his role you need to be both a firm leader and have great tact. These characteristics are seldom found in one individual, but Verschueren combines them remarkably well. His outlook is distinctly European, which is a sine qua non for an organisation embracing national associations in 31 countries and the interests of 5.4m companies (including both multinational retailers, such as Carrefour, Ikea, Metro or Tesco, and many small family operations). This means Verschueren has to deal with high EU functionaries and government officials while representing the often differing interests of EuroCommerce members. Without standing upon the dignity of his office, Verschueren makes a strong intellectual case for the trade's importance within the European economy. After all, retail and wholesale provide a link between producers and 500m European consumers who shop more than 1bn a day.