Asda celebrates 50th birthday with staff cuts
According to the UK media, 200 senior management positions were eliminated on Monday with around 600 more still under review. Estimates vary widely, but as many as 1,000 jobs could be at risk at both HQ and store level in a major reassessment that has the potential to affect up to 5,000 staff. This bloodbath follows a cull of 1,360 jobs in the shops last July.
But the power to sack provides only fleeting gratification to those in command. Customers begin to complain about a lack of service, and management talent will drift to competitors. Constant fear of redundancy may make employees pleasingly subservient to dominant execs, but it seldom fosters creativity or entrepreneurial spirit.
With a motivational flourish that will surely have old Sam Walton, founder of US parent company Walmart, 'a rolling in his grave, the UK media also report that Asda now plans to scrap all canteen facilities along with vending machines and free cups of tea and coffee. What, one wonders, is next?
Will they start saving on the heating and turn down the thermostat in the middle of a British winter? This is strange stuff indeed from a subsidiary of the world's largest grocer whose bigwigs in Bentonville/Arkansas never seem able to proclaim emphatically enough how much they love their staff.
Meanwhile, given the CEO's determination to "take radical action to win back our customers", shouldn't he also be looking at what his 18 million customers encounter every week in Asda's 616 stores (cf. infobox)?
The shopping experience is most certainly not for wimps. If you like your stores big and spacious with a very large range of products under powerful strip lights full stop, then Asda is clearly the one for you. If, however, you demand ambience and aesthetics when you shop, then you may well find that you have taken the wrong door.
The recent staff cuts also seem to have taken their toll. In the 31,390ft² (2,916m²) outlet at Tunbridge Wells it was very difficult to find anything, and despite an official staff headcount of 210 there was nobody about to ask.
This is particularly hard to do when you have lost your own plot. Over the years, Asda has frequently tried and invariably failed to attract people with above-average income onto its premises, whereas even Lidl and Aldi have been able to achieve this! Asda has also allowed its initially successful and clever "George" private label clothing range to be mullered by Primark.
But, despite these failures, Asda, along with Morrison's, was seen for decades as the working man's alternative to Tesco and Sainsbury's. So although there has always been a large proportion of middle-class, suburban Britons who wouldn't be seen dead in one of their downmarket stores, they were able to capture a goodly chunk of the 'value sector'. But then came the German discounters who have been increasingly beating Asda at its own game!
Asda in 2014Year to: 15th February, 2015
Group revenues: £23.2bn (-0.4%)
Total sales excl. petrol & VAT: +0.5%
Like-for-like sales (excl. petrol, VAT): -1%
Operating profit: £1,013m (+1,9%)
Underlying operating profit: +4.1%
Net cash inflow: £370m
UK store base: 616 outlets, including 32 Supercentres, 332 Superstores, 34 Asda Living stores, 201 Supermarkets, and 15 standalone petrol stations
If Britain's no. 3 grocer doesn't want to be swallowed by the sands of time like the Sumerian Empire, it must surely reinvent itself fast. So why not start on your stores rather than pruning the workforce, Mr Clarke?
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